IVR Telecom Platform — Africa
Interactive voice quiz platform handling 500K+ daily calls for a Nigerian telecom operator
Duration
4 months
Region
Nigeria · Ghana · Kenya
Services Delivered
IVR Platform Development · Telecom API Integration · Multi-language Support · Analytics & Reporting
What We Were Solving
A major Nigerian telecom operator wanted to launch a subscriber engagement VAS product — an interactive voice quiz platform for entertainment and loyalty — but had no existing infrastructure for it. They needed a platform that could handle high concurrent call volumes, support Hausa and Yoruba language options, and integrate with their billing systems for airtime deductions.
Services Delivered
IVR Platform Development
Telecom API Integration
Multi-language Support
Analytics & Reporting
How NEXHUB Solved It
NEXHUB built and deployed a full IVR platform on telecom-grade infrastructure: multi-language IVR trees (English, Hausa, Yoruba), real-time billing integration via telco APIs, a content management system for quiz creators, analytics dashboards for campaign performance, and a reporting portal for revenue sharing with content partners.
Digital Transformation
Agency
Measurable Outcomes
500K+ daily call interactions at peak capacity
Revenue generating within 6 weeks of go-live
94.7% call completion rate (industry target: 85%)
Platform expanded to 2 additional African markets within 12 months
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